What does emotional labour mean?
The definition of emotional work usually refers to situations where a person needs to manage or suppress their own emotions while working. For example, customer service and retail jobs require a lot of emotional work because employees have to be happy with their shifts even when they are having a bad day. This means that we can't just look at physical work when we think about work. We have to take into account that multiple roles also require a lot of emotional work. These are invisible but essential job skills that require more energy than we can realize. It is relational only and not task based. And often this turns into a jobless life (but more than that in a moment).
Source :
Grandey's Model of Emotional Labor
Reference:
ETHICAL UNICORN. (2019). What Is Emotional Labour & Why Is It Important? [online] Available at: https://ethicalunicorn.com/2019/05/19/what-is-emotional-labour-why-is-it-important/.[Accessed on 21 May 2021]
EconJournals
(2014). Figure 1. Grandey’s Model of Emotional Labor. [online]
ResearchGate. Available at : https://www.researchgate.net/figure/Grandey-Model-of-Emotional-Labor_fig1_290920258
[Accessed 21 May 2021].
very clear clarification and Useful facts. thank you for posting valuable information
ReplyDeleteThank you Nipun
DeleteI think it is invisible but essential job skills that require more energy
ReplyDeleteThis means that we can't just look at physical work when we think about work. We have to take into account that multiple roles also require a lot of emotional work
Deleteeven though its brief interesting one
ReplyDeleteThank you Subani
DeleteGood areticle to apply personal work life thank you
ReplyDeleteThank you Thusitha
DeleteYou have define very clearly , good article
ReplyDeleteThank you Indika
DeleteThe term “emotional labor” refers to the invisible and often undervalued work involved in keeping other people comfortable and happy.
ReplyDeleteYes agree with your comment and these are invisible but essential job skills that require more energy than we can realize.
ReplyDeleteIt is a process of managing feelings and expressions to fulfill the emotional requirement of the job.
ReplyDeleteHow to work as a Manager in this situation.
ReplyDelete